Submit Service Request Online - Mastro Property Management, Inc.

SERVICE REQUEST

SERVICE REQUEST PROCEDURES

Maintenance requests are reviewed during business hours Monday – Friday, from 8:00am – 5:00pm, excluding holidays. It is the policy of Mastro Property Management, Inc. that all non-emergency service requests be processed in writing through our online Service Request form below. If you are unable to successfully submit an on-line Service Request you may alternatively call (559) 322-2005 Ex. 100; however, for the fastest service, please follow the steps below:

Fill out the required fields on the form below.’
Describe the service request in detail and upload photos.
Once your request is submitted you will receive:
- An initial confirmation email.
- An email with detailed instructions to expedite your request and or contact information for setting a Service Call appointment. (Usually within 48 business hours)

SERVICE REQUEST FORM

Please do not use this form for maintenance questions, please email our maintenance department here.

Your Name (required)

Property Address (required)

Your Email (required)

Phone (required)

Request Subject (required)

Request Description (required)

Upload Photo

Photo Size Restrictions: Maximum photo size is 2MB
Please reduce photo file size before submitting

Add Photo 1 (2MB Max)
Add Photo 2 (2MB Max)
Add Photo 3 (2MB Max)
Add Photo 4 (2MB Max)
Add Photo 5 (2MB Max)

Service Request Agreement

Missed Appointment Charge
If you schedule an appointment with a contractor and fail to show up, you will be responsible for their trip charge.

A $25 fee will be assessed if any of the following occur:
-There is a non-kenneled or unconstrained dog.
-The key to the property does not work due to changing of the locks by the tenant.
-There is an underage child (17 or under) unattended at the property.

Please press the Send button only once. Uploading photos may take a while to upload, please give the form time to process.
You will see a message below when the form was sent.