SERVICE REQUEST

SERVICE REQUEST PROCEDURES

Maintenance requests are reviewed during business hours Monday – Friday, from 8:00am – 5:00pm, excluding holidays. It is the policy of Mastro Property Management, Inc. that all non-emergency service requests be processed in writing through our online Service Request form below. If you are unable to successfully submit an on-line Service Request you may alternatively call (559) 322-2005 Ex. 100; however, for the fastest service, please follow the steps below:

  • Fill out the required fields on the form below.’
  • Describe the service request in detail and upload photos.
  • Once your request is submitted you will receive:
    • An initial confirmation email.
    • An email with detailed instructions to expedite your request and or contact information for setting a Service Call appointment. (Usually within 48 business hours)

SERVICE REQUEST FORM

Please do not use this form for maintenance questions, please email our maintenance department here.




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Service Request Agreement

Missed Appointment Charge
If you schedule an appointment with a contractor and fail to show up, you will be responsible for their trip charge.


A $25 fee will be assessed if any of the following occur:
-There is a non-kenneled or unconstrained dog.
-The key to the property does not work due to changing of the locks by the tenant.
-There is an underage child (17 or under) unattended at the property.


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