SERVICE REQUEST

SERVICE REQUEST PROCEDURES

Maintenance requests are reviewed during business hours Monday – Friday, from 8:00am – 5:00pm, excluding holidays. It is the policy of Mastro Property Management, Inc. that all non-emergency service requests be processed in writing through our online Service Request form below. If you are unable to successfully submit an on-line Service Request you may alternatively call (559) 322-2005 Ex. 100; however, for the fastest service, please follow the steps below:

  1. Do not use this form for maintenance questions, please email our maintenance department here.
  2. Check our Common Maintenance Issues page before submitting a request
  3. Fill out the required fields on the form below.’
  4. Describe the service request in detail and upload photos.
  5. Once your request is submitted you will receive:
    • An initial confirmation email.
    • An email with detailed instructions to expedite your request and or contact information for setting a Service Call appointment. (Usually within 48 business hours)

ATTENTION: If you have tested positive for COVID-19, have been exposed to someone who has tested positive for COVID-19, or have ANY symptoms of COVID-19 or illness, please DO NOT submit a non-emergency maintenance request. Please help us to reduce the risk of COVID-19 exposure to our staff, vendors, and renters.

SERVICE REQUEST FORM

    Note: Fields marked with * are Mandatory.

    Step 1 - Appointment Preference

    * Select your appointment option
    I am available to meet the vendor at the property M-F 8:00am 4:00pmI will make arrangements with the vendor to provide them access to the property while I'm not homeNot sure at this time - Choosing this option will significantly delay your request

    Step 2 - Request Information

    *

    *

    *

    *

    *

    *

    Step 3 - Option To Upload Photo

    Photo Size Restrictions: Maximum photo size is 2MB
    Please reduce photo file size before submitting







    Step 4 - Service Request Agreement

    *You must read and agree to the terms of the Mastro Property Service Request Policy
    I have read and agree to the Service Request Policy

    Please press the Send button only once. Uploading photos may take a while to upload, please give the form time to process.
    You will see a message below when the form has sent.