SERVICE REQUEST PROCEDURES
Maintenance requests are reviewed during business hours Monday – Friday, from 8:00am – 5:00pm, excluding holidays. It is the policy of Mastro Property Management, Inc. that all non-emergency service requests be processed in writing through our online Service Request form below. If you are unable to successfully submit an on-line Service Request you may alternatively call (559) 322-2005 Ex. 100; however, for the fastest service, please follow the steps below:
- Do not use this form for maintenance questions, please email our maintenance department here.
- Check our Common Maintenance Issues page before submitting a request
- Fill out the required fields on the form below.’
- Describe the service request in detail and upload photos.
- Once your request is submitted you will receive:
- An initial confirmation email.
- An email with detailed instructions to expedite your request and or contact information for setting a Service Call appointment. (Usually within 48 business hours)
ATTENTION: If you have tested positive for COVID-19, have been exposed to someone who has tested positive for COVID-19, or have ANY symptoms of COVID-19 or illness, please DO NOT submit a non-emergency maintenance request. Please help us to reduce the risk of COVID-19 exposure to our staff, vendors, and renters.
SERVICE REQUEST FORM