SERVICE REQUEST

SERVICE REQUEST PROCEDURES

Maintenance requests are reviewed during business hours Monday – Friday, from 8:00am – 5:00pm, excluding holidays. It is the policy of Mastro Property Management, Inc. that all non-emergency service requests be processed in writing through our online Service Request form below. If you are unable to successfully submit an on-line Service Request you may alternatively call (559) 322-2005 Ex. 100; however, for the fastest service, please follow the steps below:

  • Fill out the required fields on the form below.’
  • Describe the service request in detail and upload photos.
  • Once your request is submitted you will receive:
    • An initial confirmation email.
    • An email with detailed instructions to expedite your request and or contact information for setting a Service Call appointment. (Usually within 48 business hours)

COVID-19 SPECIAL NOTICE

ATTENTION: “In an effort to protect our employees, vendors and the general public, non-emergency request will be delayed until further notice.” For information on Mastro PM updated services and policies, please check the “tenant” COVID-19 pages.

Tenant COVID-19 Update Page

SERVICE REQUEST FORM

Please do not use this form for maintenance questions, please email our maintenance department here.

Note: Fields marked with * are Mandatory.

Step 1 - Appointment Preference

* Select your appointment option
I am available to meet the vendor at the property M-F 8:00am 4:00pmI will make arrangements with the vendor to provide them access to the property while I'm not homeNot sure at this time - Choosing this option will significantly delay your request

Step 2 - Request Information

*

*

*

*

*

*

Step 3 - Option To Upload Photo

Photo Size Restrictions: Maximum photo size is 2MB
Please reduce photo file size before submitting







Step 4 - Service Request Agreement

*You must read and agree to the terms of the Mastro Property Service Request Policy
I have read and agree to the Service Request Policy

Please press the Send button only once. Uploading photos may take a while to upload, please give the form time to process.
You will see a message below when the form has sent.